In the past, business owners advertised their products and services through posters, flyers, and television ads. These methods were either expensive or time-consuming. Today, social media plays a vital role in information dissemination.
It has become the perfect alternative that does the same job as previous methods, but is low cost, and is easy to manage. If you’re a business owner, it’s important to know the benefits of social media for business, so you can increase your market sales.
Increase Business Visibility
Customers can easily find you if you have a social media account. They’ll be able to learn more about your product, and they can simply connect with you if they have inquiries. Building communication with your customers is one way to gain their loyalty. They’ll feel more confident with your brand, and most likely will share your content.
If you have low, or no presence on social media, chances are you’ll have difficulty marketing your brand outside your target audience. People who are interested in your business will most likely find you if they’re eager to look further. But people who are not interested will never have a chance to see your business. With social media, you can still be visible to those who are not interested initially, and you might be able to persuade them to patronize your business.
Gain Information About Your Customers
You’ll be able to know what your customer thinks about your product. Customers can voice their thoughts through posts and comments, and they can also directly message you about their concerns. You can also analyze their behavior, and then adjust your business decisions with this information.
Know what your Competitors are doing
Your competitors will also do their best to gain customers and win the lead in the market. One way to stay ahead of them is to study their actions and plan out a counter-strategy. Collecting data will be easy, since your competitors also have their social media accounts. With these, you can improve your products and provide the services that your competitors are missing.
Stay in the Market
You need to have your own social media profile in order to stay relevant in the market. Since social media has become popular, customers will more likely subscribe to businesses that are also present on the Internet. If you don’t have your social media accounts, customers will see your business as a primitive one, and you’ll end up losing potential sales.
There are lots of social media platforms, and you have to carefully choose the platform(s) you’re going to harness. Creating accounts on all social media platforms will not help you, because you’ll need to maintain those accounts in order to cater to customers’ inquiries.
- Facebook – As of June 2017, Facebook has 2.01 billion active users. It offers the creation of business pages, and contains features such as customer analytics and business ads. Every “share” and “like” increases your page’s visibility among users.
- Twitter – As of April 2017, Twitter has 328 million active users. It has the ability make your posts go viral. The more customers who retweet your content, the more followers you’ll gain. It’s also a great platform on which to converse with your patrons. Make use of the trending hashtags to increase your visibility.
- Instagram – As of April 2017, Instagram has 701 million active users. It’s a platform where satisfied customers can take a picture of your product, and can share it in their accounts. It’s an excellent platform to increase your visibility, especially during events.
People use social media to talk and stay connected with other people. You can easily promote your business, and make it a part of their daily lives. You can build relationships with your customers, and together you can find ways to improve your business.
It all starts with signing up and creating your business profile. Remember to adhere to social media protocols, and make sure you utilize all the benefits of social media for business, to better harness it.